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Invalid account for JaBuilder

2 years 3 days ago
Licenses:
JomSocial Active AdAgency Expired

Hi, i've trying many time to login front end with my jomsocial account, but it currently return an invalid message. Thanks

Attachments:
2 years 1 day ago
Licenses:

Hi.

Thank you for contacting us.
jabuilder2.com address is unavailable... it seems like it doesn't exist. How did you accessed it?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
2 years 1 day ago
Licenses:
JomSocial Active AdAgency Expired

Hi Michal, Jabuilder2.com don't exit, it's only an adress created on my localhost (using apache virtual host module). I gave the sit e this name because i make many test with differents templates. the problem is when i login in frontend to go premium, see this: www.jomsocial.com/blog/ja-joomla-page-bu...l&utm_campaign=JABJS .
my login and password is rejected!
Regards

2 years 1 day ago
Licenses:

Hi.

I'm really sorry but localhost installations have minimum support as we can't reach them.
Please, read our Support Policy: www.jomsocial.com/support-policy

Nevertheless if issue apply to JA Builder, please, post your report at joomlart.com. They should at least advise you what to do next.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
2 years 1 day ago
Licenses:
JomSocial Active AdAgency Expired

ok Michal, i'll try it online later, but note that i've already an account from Joomlart and when i login the frontend why my existing account from joomlart, it work well!

1 year 11 months ago
Licenses:
JomSocial Active AdAgency Expired

Hi Michal, i've now upgraded the site online, so you can access to it at this address . thanks

1 year 11 months ago
Licenses:

Hi.

Yes, site is available but I can't see JomSocial frontend there...
Also, your credentials from joomlart.com or jomsocial.com won't work on your site.
Actually I feel a bit lost ans I don't understand what the issue is ^^.
Please, elaborate.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
1 year 11 months ago
Licenses:
JomSocial Active AdAgency Expired

Hi michal, to Access the site in editing mode please follow this step :
- Go backend and login it
- In administrator menu go to : ja_builder -> all page : here click on the orange icon called "Live edit"
- This will bring you in front en in editing mode :
- Now click on the menu in the upper side on the right "Go Premium"
- Then in the popup menu login it with my jomsocial credentials
Thanks

1 year 11 months ago
Licenses:

HI.

I was able to replicate your issue.
Please, report it at www.joomlart.com/forums/topic/ja-builder-forum/
Your credentials at jomsocial.com are fine as you may log in... for some reason they are not accepted by JA Builder.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
1 year 4 months ago
Licenses:
JomSocial Active

Facing same issue, 7 months after, seems this is still unsolved

1 year 4 months ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi Josep M,
Can you open a separate thread for your issue and submit the site credentials for staff in that.
Also, try to reset Jomsocial password (avoid special character) and try login.
We will check and fix this issue for sure.

Regards

Moderators: Piotr Garasiński
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