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Cannot find Facebook datas to login on mobile

8 years 5 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired

ISSUE SUMMARY:
Whenever I try to login on my phone to my jomsocial site (equihun.com and/or menesh.hu. Both domains direct to the very same site) with the Chrome browser and Facebook login, the site gives an error message "Error: could not find Facebook login datas".

The problems are the following with it:
1. I logged in the Facebook in the same Chrome browser on an other tab.
It works on desktop but not on mobile. I've logged in both Chrome with the very same account.

2. I tried to install the Facebook app on my mobile, logged in, the Jomsocial site gave the similar error message

STEPS TO REPLICATE:
1. Log in the Facebook in the Chrome browser on your mobile ( m.facebook.com )
2. Open your Jomsocial site (or in my case: menesh.hu )
3. Try to log in with the "Facebook log in" button

RESULT:
Error. Could not parse the needed information

EXPECTED RESULT:
Succesful log in, just like on the desktop browser

BROWSER:
Chrome app (Android 4.4)

8 years 5 months ago
Licenses:

Hi,

I cannot replicate this issue at your site.
could you please provide me the screenshot for that error?

Regards

8 years 5 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired

Hi Albertus,

I made screenshots of my phone, check the attached images.

It's Hungarian, so here is the translation of the error message:

"Error
The system could not find your Facebook login datas.
Try again"

Attachments:
8 years 5 months ago
Licenses:

Hi,

that error mean, the server cannot retrieving the respond from facebook.
seem related with server issue. because I got message:
resource limit is reached

please try to changing php configuration:
memory_limit to 512 or 1024
max_input_time 3000
max_execution_time 3000

Regards

Moderators: Piotr Garasiński
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