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Facebook Connect button gone missing

8 years 7 months ago
  • Dennis's Avatar
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  • Dennis
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ISSUE SUMMARY:
Sign in with Facebook button is gone and just un clickable text remains.

STEPS TO REPLICATE:
1. Go to zahsystems.com/social
2. Scroll down the page to where it says Sign in with Facebook and attempt to click to sign in via Facebook
3
4
5
RESULT: Not able to log in via Facebook
EXPECTED RESULT: Facebook API to display and enter FB credentials to log into ZAh Systems
BROWSER: Firefox, Safari and IE

Domain: zahsystems.com
Admin URL: zahsystems.com/administrator
Please note: Support Domain states hosangit.com and for awhile now I have been trying to transfer to zahsystems.com since hosangit.com is gone and replaced with zahsystems.com. If you go to hosangit.com it redirects to zahsystems.com

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8 years 7 months ago
  • Dennis's Avatar
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I don't see the misc notes I added but I do believe the problem is if you are on a network that blocks Facebook you will not be able to log into the site that utilizes "Sign in with Facebook"

8 years 7 months ago
Licenses:

Hi, Dennis.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: hosangit.com.
And you request support for: zahsystems.com. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues


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8 years 7 months ago
  • Dennis's Avatar
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  • Dennis
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Submitted...
www.jomsocial.com/forum/billing-issues/2...upport-domain#144275

Can you confirm that the Facebook Connect button will not appear and/or work if you are accessing the website that has JS on it from behind a Firewall and/or Proxy that could be blocking Facebook?

Can the user still manually type there facebook user and password in the JS credentials to login without using the FB API to authenticate in this scenario since there info is probably stored in the database?

8 years 7 months ago
Licenses:

Hi, Dennis.

FB button and scripts are loaded directly from FB. So if firewall blocks it - button will not appear and connection wil NOT work.
The same apply to Google services (e.g maps).

No, providing FB credentials to JS login fields have no use as FB DOESN'T share with FB user credentials data. When user connect his/her account to FB, password is randomly generated and attached to FB connection.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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