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FACEBOOK LOGIN NOT WORKING AFTER UPGRADE TO 4.0.7

9 years 11 months ago
  • Eugene's Avatar
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ISSUE SUMMARY:

Good Morning as it its 5:37am in Arizona, USA.

I upgraded to 4.0.7 and now my clients are saying they can't log in using the Facebook Connect.

I acts as if it wants to let you logo in... a pop up screen happens then quickly disappears.

The site is CityBuzzDigitial.com


STEPS TO REPLICATE:
1
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RESULT
EXPECTED RESULT
BROWSER

9 years 11 months ago
Licenses:

Hi, Eugene.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: citybuzzradio.com
And you request support for: citybuzzdigital.com. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
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Its only register for CityBuzzDigitial.com // we changed our name and updated it on your site.

9 years 11 months ago
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I would like to switch support from CityBuzzRadio.com to CityBuzzDigital.com ... City Buzz Radio is the old brand and is forwarded to CityBuzzDigital.com

9 years 11 months ago
Licenses:

Hi, Eugene.

I thought I explained the drill :) But will try again:

Please post a domain change request here: www.jomsocial.com/forum/billing-issues
After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 10 months ago
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  • Eugene
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I did as instructed. I'm now ASKING for help with my original help request. My facebook is not working. if you also look at my account.. I recently purchased a new copy of jomsocial. I'm having issues with the facebook ... when someone tries to log in via facebook button it flashes then it goes away and nothing happens

9 years 10 months ago
Licenses:

Hi, Eugene.

It seems you still don't understand me... I'm asking you to edit your first post and provide working site credentials as I can't login to your site backend. Domain was changed so it's fine... I just can't fix it as I don't have access to site settings.

So you'll need to fix it by yourself ;)

Your issue is caused by js script merge/compression. It's probably a setting in template. Just disable it and a lot of issues should be solved with this one move.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 10 months ago
  • Eugene's Avatar
    Topic Author
  • Eugene
  • Offline
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  • Posts: 17
  • Thank you received: 0
Licenses:
JomSocial Active

<removed for security reason>

9 years 10 months ago
Licenses:

Hi, Eugene.

You have issue with your site: prntscr.com/7gwahn I can't reach it...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 10 months ago
  • Eugene's Avatar
    Topic Author
  • Eugene
  • Offline
  • Fresh Boarder
  • Posts: 17
  • Thank you received: 0
Licenses:
JomSocial Active

FACEBOOK LOGIN NOT WORKING AFTER UPGRADE TO 4.0.7
Can you help-??

9 years 10 months ago
Licenses:

Hi, Eugene.

I just registered on your site via FB: prntscr.com/7hj3di
Cause of your issue was probably the same as in previous cases: jch_optimize plugin that damaged js scripts.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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