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Blank Facebook popup? = YES

10 years 3 months ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

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I keep getting the blank popup screen (desktop and mobile) any time I try to use the facebook connect feature.
I have been approved by facebook developers for my app. I have used JomSocial MANY TIMES but have not had this error in over 2 years. I've verified the info in facebook dev app section & confirmed it w/our site.

Please help ASAP

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10 years 3 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
  • Visitor
  • Thank you received: 0
Licenses:

Hi Jeremy,

I think this issue caused by your server setting, this is what I get "This IP can't make requests for that application"

did you setup the restriction on your server configuration?

thank you

10 years 3 months ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

Hey thanks, Dimas!!!!

That was it! the IP stored in fb app whitelist was the issue. Once I removed the IP addresses from fb app settings...IT WORKED & has worked ever since.

I truly appreciate you, your obviously strong IT Rock Star status at JomSocial & Joomla admin troubleshooting skills, and quick response, too!

10 years 3 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
  • Visitor
  • Thank you received: 0
Licenses:

HI Jeremy,

You're welcome, glad can help you :)

cheers!

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