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Users cannot login

9 years 10 months ago
  • Fred's Avatar
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  • Fred
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JomSocial Expired

Hi I am having a problem with user's login.

If I login as the admin alias, all is fine. If I login as any other users I get either a 'Login Failed' message or sometimes 'name and password do not match'. if I try to register as a new user I get 'Session expired. Please try again later.'

Have you guys come across a problem like this before?

Kind Regards

Fred

I have set up a new admin (see in Test/Development info boxes) and I have been able to log in using it, please try to see if it works for you. Thank you

The following user(s) said Thank You: hahequaRiathealsize
9 years 10 months ago
Licenses:

Hi, Fred.

It seems to be overall Joomla! issue as I can't login to backend.
Page is just reloaded.
Probably you'll need a major site overhaul.

Maybe a professional developer could help you: www.jomsocial.com/jomsocial-developers

Please check backend access. As for now I mark this thread Resolved as 3rd party issue - you can change it state to Pending Support anytime you want.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: hahequaRiathealsize
9 years 10 months ago
  • Fred's Avatar
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  • Fred
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  • Posts: 3
  • Thank you received: 1
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JomSocial Expired

I am currently logged into the backend, perhaps that is why it wouldn't let you?

I'll logout

9 years 10 months ago
  • Fred's Avatar
    Topic Author
  • Fred
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  • Fresh Boarder
  • Posts: 3
  • Thank you received: 1
Licenses:
JomSocial Expired

Hi, I think I have been able to fix the login situation, but am still getting the 'Session Timeout' messgae when I try to register.

I can add a user in the Joomla admin back end and they can then log in but registering from the front end doesn't work

9 years 10 months ago
Licenses:

Hi, Fred.

It seems that you're whole login flow don't work for me.
When I try to login in both front- and backend page is reloaded and I return to home page (when try in frontend).
Maybe provide me with other admin credentials - edit your first post and add it there.

I saw that you use JomSocial login and login module from some store... maybe issue is here?
Disable another login modules.

If I couldn't log in to your site then I'll not able to help you.
I can't fix issues without full access...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Alexeyfum
Moderators: Piotr Garasiński
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