Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
I apologize for not getting back to you sooner. We apparently had weekend on saturday and sunday. I hope this didn't create a problem for you.. i have been assigned this to our developer, i hope they can reach you ASAP..
This issue was fixed in our latest JomSocial 3.2.0.4. So please upgrade your JomSocial to this version to solve this problem. If our patch will not fix your problem, then please let us know and we'll look into it once again.
Below you've couple of our documentation about updating.