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Facebook Connect not working on Mobile

10 years 1 month ago
  • Jack's Avatar
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  • Jack
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Hi,

When people try to sign up with FB connect on their mobile devices, it shows up blank after the FB sign in. However, on the desktop it works just fine. What can be the issue?

Thanks

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10 years 1 month ago
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Hi, Jack.

I just successfully registered on your site with my Facebook account via my Samsung with Android.
All modal windows ware displayed properly...

What mobile with what system do you use?

- Instead of saying: 'it's not working', explain the problem in detail.
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10 years 1 month ago
  • Jack's Avatar
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  • Jack
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JomSocial Active

I did test it on both the iOS7 and Android 4.1, the problem seems have been resolved. However, another issue showed up. When existing users login with f-connect, there is an error message from Facebook saying that one of the URLs is incorrect. I checked the app on FB and all the information is correct. This happens randomly, yesterday no one could access using fconnect and today it was working. How do I make sure it's consistent?

On the Android, it doesn't show the login fields for Facebook, instead it shows the pop up incorrectly. I attached a screenshot of the issue.

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10 years 1 month ago
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Hi, Jack.

Please, always open new thread for new issues. It will make more support members to help you and it will be easier for users to find your thread (and solution) if they have similar issue.

It happens randomly... I tried few times on my Samsung with Android 4.1 and every time it was displayed fine... I created account and logged in without issues...

In next release this will be improved.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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