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update failed

6 years 11 months ago
  • Michael's Avatar
    Topic Author
  • Michael
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  • Fresh Boarder
  • Posts: 8
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Licenses:
JomSocial Active

I can not update in Joomla even though the license number is the correct one.

The following error message appears at the top right of the window in a light red field:
error

Unfortunately we could not find the specified license number. Please specify a valid license number. The personal license number is deposited here.


What should I do?

Michael

6 years 11 months ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi
So that i can check the problem on your site
Kindly share the details with me again here:
1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.


Regards

Moderators: Piotr Garasiński
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