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'COwnerHelper' not found on Live Site

1 year 9 months ago
Licenses:
JomSocial Active

Hello, we just migrated from our dev site to our live site and we're getting an error on the Registration page for Jomsocial. The exact error is: "0 - Class 'COwnerHelper' not found". Here is the page where we are experiencing the error: www.yourfitnessnetwork.us/registration .

The dev site and live sites are on different servers. Any help is appreciated. Thank you.

1 year 9 months ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi,
First, make sure the restoration of site is successfully done on new server
If still same issue
Could you provide the site details using this process:
1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

So i will have a look at this issue.


Regards

1 year 9 months ago
Licenses:
JomSocial Active

Hello Pankaj, thank you for the reply. After uploading our dev site to the prod server, we installed a handful of components, etc. This morning we re-uploaded another instance of the dev site to the prod server, and confirmed that the Registration page was working successfully. Instead of reverse engineering what we did on the original prod site, we've decided to move forward and roll with the new site. Thank you for following up.

1 year 9 months ago
Licenses:
JomSocial Active

We were able to correct the issue, but now we do have a new one. How can we set it so that the avatar upload excepts files other than .jpeg (we need to be able to select .jpg or png

1 year 9 months ago
Licenses:
JomSocial Active

Also we can not seem to get the terms and conditions to show on registration

1 year 9 months ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi
To enable terms and conditions go to Jomsocial > configuration > Registrations >Enable Terms and conditions.
For further new questions could you open a new thread on the topic subject, It also helps our community.

Regards

Moderators: Piotr Garasiński
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