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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Problem upgrade

5 years 9 months ago
JomSocial Active AdAgency Expired iSEO Expired Socialize Expired

I am a subscriber of you two years old and during that time I have been facing many problems with jomsocial.
The last ones were after the jomsocial was updated.

- The chat does not work
-The member counter does not work
-The menu with the options has stopped working
I would like you to look carefully because I already have many users.

5 years 9 months ago
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi Sergio

Can you please elaborate how exactly chat isn't working. I will need a little bit more details in order to understand the issue you're facing.

Member counter is showing all your friends, as you set the module to show friends only

And finally, similarly to the chat, try to give more context to the question as i don't really know which one of hundreds of menus with options you referring to

- Don't say feature not working. Instead, explain what you tried and what was the outcome.
- When you think you found the bug, try to replicate it on a fresh Joomla.
- When looking for support always provide temporary Super Administrative access to your site. We will ask for it anyway.
- Help yourself and read documentation which can give you answers to almost all questions you may have
Moderators: Piotr Garasiński
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