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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Welcome mail recieved... Failure

6 years 4 months ago
  • André's Avatar
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  • André
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Hi there

A new user has registered in my community. He recieved the welcome mail with the username - but i can't find him in the backend as a user...

He cant finish his register - because the system say, this username is blocked.

But, i dont find him in the backend!

Thanks for quick help...

6 years 4 months ago
Licenses:

Hi, Andre.

Thank you for contacting us.
Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

Most important will be access to your database via PHPmyAdmin. I'll investigate.
What is username or email used during registration?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 4 months ago
  • André's Avatar
    Topic Author
  • André
  • Offline
  • Fresh Boarder
  • Posts: 31
  • Thank you received: 1
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi Michal

Now i have edit the first post with the informations about this big issue :-(

thanks for help...

6 years 4 months ago
Licenses:

HI, Andre.

Thank you.. but you missed my request to provide access to your database via PHPmyAdmin.
It doesn't matter now.
I was able to register an user with that particular username and email without any issues:

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 4 months ago
  • André's Avatar
    Topic Author
  • André
  • Offline
  • Fresh Boarder
  • Posts: 31
  • Thank you received: 1
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi Michal

First of all, can u please remove this printscreens?? Thanks...

And now, what can i do for next step? He sent me his email with this Username... If u need it, i can send u this also...

I see, u registered now with his name - but now? have i delete your/his account and tell him to register again?

thanks,
andre

6 years 4 months ago
Licenses:

HI, Andre.

Printscreens removed.
You can choose one of the following:

- leave the account and activate it, provide user temporary password. User could access the account and change it... then just continue to use it.
- delete the account and ask user to register again

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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