Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Can't Access Site

7 years 1 month ago
  • Duane's Avatar
    Topic Author
  • Duane
  • Offline
  • Fresh Boarder
  • Posts: 8
  • Thank you received: 0
Licenses:
JomSocial Active

Hi,

I am not sure what vent wrong, but it seems I can't get into the back end of my site, I have tried everything possible but seems to be lost without a solution. and also my test users can't access the site as well. The most frustrating thing is that everything on the site was ready to go live and this happens.

I have tried changing the _user password through phpMyAdmin and yet not able to access the site I just get this administrator/index.php but no panel.

Would appreciate the support to solve this.

Thank you

Duane

7 years 1 month ago
Licenses:

Hi, Duane.

Thank you for contacting us.
I'm sorry to hear you have issue with the site... but how it's related with JomSocial?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 1 month ago
  • Duane's Avatar
    Topic Author
  • Duane
  • Offline
  • Fresh Boarder
  • Posts: 8
  • Thank you received: 0
Licenses:
JomSocial Active

Because I have Jomsocial installed and I cant access the site the front end displays but my users cant access the site using their username and passwords.

7 years 1 month ago
Licenses:

HI, Duane.

You may have JomSocial installed - but that doesn't mean that JomSocial caused your site to break down.
Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

I'll take a look.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 1 month ago
  • Duane's Avatar
    Topic Author
  • Duane
  • Offline
  • Fresh Boarder
  • Posts: 8
  • Thank you received: 0
Licenses:
JomSocial Active

Thank you for your support and assistance.

Thank you

Duane

7 years 1 month ago
Licenses:

HI, Duane.

Thank you but it seems that FTP credentials lead to EMPTY folder on your server.
I need to have access to file system.
Generally your issue looks like Joomla! issue.
Check folders and files permission - folder should have 755 while files 644.
Especially check "logs" folder.
Such a behavior could be also related with session misconfiguration in Joomla!
More likely this issue has no relation with JomSocial.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 1 month ago
  • Duane's Avatar
    Topic Author
  • Duane
  • Offline
  • Fresh Boarder
  • Posts: 8
  • Thank you received: 0
Licenses:
JomSocial Active

Hi, Michat,

Thank you for your response and I have changed the ftp so you have access to the main folder of the site, however the site was developed on the folder>testsite> which you can access there.

I have checked on the Joomla forums and I was told that it might be a Jomsocial issue so I am a little lost without a proper solution to my problem.

Thank you.

7 years 1 month ago
Licenses:

Hi, Duane.

Nope, still can reach only the same folder and can't go higher.
Could you link me that forum thread where it's said that it could be cused by JomSocial?
JomSocial do not control in any way the way admin is logged in, nor change any user credentials or session creation.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Duane
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved