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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Blank page with text: "Class only available on Joomla 1.6"

6 years 4 months ago
Licenses:
JomSocial Active

We recently upgraded to Joomla 3.8, and are now experiencing the above message. I followed the workaround in this post: www.jomsocial.com/forum/profile-universa...-on-joomla-1-6-issue , but it unfortunately did not work. We are using JomSocial v4.3.5.

6 years 4 months ago
Licenses:

Hi, Manny.

Thank you for contacting us.
Simply upgrade JomSocial to 4.5 and issue will be gone :)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Manny Rivera
6 years 4 months ago
Licenses:
JomSocial Active

Confirmed that the upgrade did resolve the issue. Thank you!

6 years 4 months ago
Licenses:

HI, Manny.

Great to hear that :)
Cheers :)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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