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License Consolidation

7 years 1 month ago
  • Marco's Avatar
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  • Marco
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Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Recently I acquired the license for JomSocial Pro + GURU Pro + AdAgency Pro + iSEO Pro and Publisher Pro, but the system created new licenses instead to use the licenses that I already have in iJoomla and Jomsocial. Can you consolidate all licenses in the same the same portal (like JomSocial)?

Thanks,

Marco Querini

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7 years 1 month ago
Licenses:

HI, Marco.

Thank you for contacting us.
I'm sorry but you misunderstood - you purchased NEW licenses, not RENEWED your previous ones.
So you have few licenses for the same product, they can't be merged.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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