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Renew licence: can´t upgrade

7 years 1 month ago
  • Johan's Avatar
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  • Johan
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Licenses:
JomSocial Active

Hi guys

I'm experiencing several issues:

- I can´t open the jomsocial module in Joomla anymore.
Error code: Fatal error: require_once(): Failed opening required '/home/vrijwil6/public_html/components/com_community/models/community.php' (include_path='.:/usr/local/php56/pear') in /home/vrijwil6/public_html/components/com_community/libraries/core.php on line 656

- I renewed the licence, but when I enter the code (via Joomla Installer) I get a blank page, and JS is not updated.

Any thoughts?
Cheers
Johan

7 years 1 month ago
Licenses:

HI, Johan.

Thank you for contacting us.
iJoomla Installer was deprecated and you should uninstall it. It won't work anymore.
Download latest package from here: www.jomsocial.com/component/digistore/licenses?Itemid=209
And install it just like any other Joomla! extension via Joomla! Installer.

Check if you have this file: ROOT/components/com_community/models/community.php
It seems that some files in your installation are missing. Reinstallation should help.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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