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jomsocial installation failed

6 years 5 months ago
  • Karen 's Avatar
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  • Karen
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JomSocial Active Socialize Active

Hello-Installation instructions are outdated and ijoomla is no longer included with the installation files. I uploaded the com_community_professtional.4.5.zip via package installer and the installation appeared to be normal but skipped over the step where I should have entered the license number (screenshot included). The success/completion message appeared at the end but Jomsocial is not reflected in the front end or backend of my site. What did I do wrong? Thank you!

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6 years 5 months ago
  • Dimas's Avatar
  • Dimas
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Hi,

We discountinued iJoomla installer, please you download the latest version here www.jomsocial.com/component/digistore/licenses?Itemid=209 and install the zip package for updating jomsocial.
In version 4.5, you will be easier to do upgrade thing, because we already integrated with Joomla extenstions manager.

thank you!

6 years 5 months ago
  • Karen 's Avatar
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I think I'm on the right track now, thanks so much.

6 years 5 months ago
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you're welcome karen :)

6 years 5 months ago
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Hello again,
My site is a bit of a mess as I started with a Quickstart installation then added in JomSocial & Socialize. I will be starting over, minus the 3rd party template :) I haven't been able to find any step-by-step instructions about setting up Socialize after installation. Can you point me in the right direction?
Thank you!
Karen

6 years 5 months ago
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Hi, Karen.

There is no such an instruction as all you need is to install it, enable and assign modules to positions you want to have them.
That's all :)
Please, let me know if you'll need further assistance with this.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Karen
6 years 5 months ago
  • Karen 's Avatar
    Topic Author
  • Karen
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  • Posts: 25
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Licenses:
JomSocial Active Socialize Active

Will do - thank you!

Karen

6 years 5 months ago
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HI, Karen.

Great, I hope that you'll be fine ;)


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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