Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Upgrade to 4.4.5 gets stuck

6 years 6 months ago
  • Edward's Avatar
    Topic Author
  • Edward
  • Offline
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0
Licenses:
JomSocial Active

Every upgrade has gone smoothly, but this latest install gets stuck unpacking frontend files.
This has never happened before, the back end files get unpacked, but it has been stuck for an hour unpacking the front end files.

There are plenty of resources as far as I can tell....plenty of disk space, etc.

Ideas? Thanks!

Attachments:
6 years 6 months ago
Licenses:

HI, Edward.

Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

I'll take a look into your settings.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 6 months ago
  • Edward's Avatar
    Topic Author
  • Edward
  • Offline
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0
Licenses:
JomSocial Active

Thank you for your reply. Site details provided as requested.

6 years 6 months ago
Licenses:

Hi, Edward.

The issue is caused by server error: prntscr.com/gzoi92
Please, contact with your hosting provider and ask them about server error log.
Then try to install JomSocial again - it will be interrupted by this error agina but then go to server error log and copy last entries and paste them here.
Error log should tell us what is wrong.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 6 months ago
  • Edward's Avatar
    Topic Author
  • Edward
  • Offline
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0
Licenses:
JomSocial Active

Thank you again for your response.

I tried installing JomSocial again as you suggested and then I looked at the error_log file and there are no new entries.
The last one was a warning several hours ago which was there before I tried the install again.

Other ideas?

6 years 6 months ago
Licenses:

Hi, Edward.

Yes, try uninstall all files:

0. Make a safe copy of your whole system (files and database)
1. Browse to Backend -> Extensions -> Extension Manager -> Manage
2. Search all extensions using filter "com"
3. Uninstall all JomSocial related extensions
4. Search all extensions using filter "jom"
5. Uninstall all JomSocial related extensions
6. Search all extensions using filter "js"
7. Uninstall all JomSocial related extensions​
8. Download latest JomSocial package from here: www.jomsocial.com/component/digistore/licenses
9. Unzip it
10. Install com_community package via Joomla! installer
11. Follow installation steps

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Edward
6 years 6 months ago
  • Edward's Avatar
    Topic Author
  • Edward
  • Offline
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0
Licenses:
JomSocial Active

Thanks for your reply!
Interestingly, my development site had no problem with the upgrade.

Will uninstalling all the JomSocial pieces cause us to lose any material? We have quite an active JomSocial community.

Thanks,
Dom

6 years 6 months ago
Licenses:

HI, Edward.

NO, database and user files are not touched during installation.
So they should be safe... but safe copy is a must in operations like this ;)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Edward
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved