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6 years 6 months ago
  • Guido's Avatar
    Topic Author
  • Guido
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  • Fresh Boarder
  • Posts: 69
  • Thank you received: 7
Licenses:
JomSocial Active

Hello,

I bought the premium addons when they were published. Not those are free to Pro users, but I can't find a way to download them.
I can only renew them for money. They're also not included in the component download. How do I get them?

6 years 6 months ago
Licenses:

HI, Guido.

Thank you for contacting us.
I'm sorry but your subscription for extra modules just expired.
When subscription expired, your access to downloads is suspended.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 6 months ago
  • Guido's Avatar
    Topic Author
  • Guido
  • Offline
  • Fresh Boarder
  • Posts: 69
  • Thank you received: 7
Licenses:
JomSocial Active

But I am using JomSocial Pro so they are included now or not?
Could you please delete the screenshot.

6 years 6 months ago
Licenses:

HI, Guido.

Ah, yes, they are part of JomSocial Pro and they should be available here: www.jomsocial.com/my-downloads
You just previously purchased them, that's why licenses are listed.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 6 months ago
  • Guido's Avatar
    Topic Author
  • Guido
  • Offline
  • Fresh Boarder
  • Posts: 69
  • Thank you received: 7
Licenses:
JomSocial Active

But it is not, that's why I am writing. Have a look at this screenshot. I can download JomSocial Pro, but it only consists of the attached folder contents.
I only have tons of other licenses that are expired after I bought them.

And if I want to add more data in forum foreign domains are shown that don't belong to me!

Attachments:
6 years 6 months ago
Licenses:

HI, Guido.

You're checking My Licenses page and JS package.
Please, check MY Downloads page: www.jomsocial.com/my-downloads
prntscr.com/gpencl

As for domains... strange, at backend are your domains only...
Let's handle access to modules first... then we'll focus on domains.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Guido
6 years 6 months ago
  • Guido's Avatar
    Topic Author
  • Guido
  • Offline
  • Fresh Boarder
  • Posts: 69
  • Thank you received: 7
Licenses:
JomSocial Active

Found the downloads. Thank you!
Domains in forum are still wrong.

6 years 6 months ago
Licenses:

HI, Guido.

Great you found them.
Don't worry about domains - I know what domains are licensed ;)
Your licenses are valid, so really nothing to worry about.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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