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Audio not working

6 years 9 months ago
  • Damon's Avatar
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  • Damon
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JomSocial Active GURU Active

I installed the software on localhost and it worked fine, but when I tried to put it on the live production server it will not play the audio. I have tried many things, please help. No controls show or anything.

6 years 9 months ago
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HI Damon.

Thank you for contacting us.
Does this apply to JomSocial? Or Guru?

- Instead of saying: 'it's not working', explain the problem in detail.
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6 years 9 months ago
  • Damon's Avatar
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Guru only, sorry

6 years 9 months ago
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HI, Damon.

I'm sorry but I can't replicate your issue. When I view a lesson and click on play button, audio starts to play: prntscr.com/gho8v3
I tested on Opera browser. Which browser do you use?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 9 months ago
  • Damon's Avatar
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  • Damon
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  • Posts: 3
  • Thank you received: 0
Licenses:
JomSocial Active GURU Active

Please check with your version of chrome.
Here is what I see in the console that makes me thing something is needing your help.
Failed to load resource: the server responded with a status of 403 (Forbidden)
fontawesome-webfont.woff2 Failed to load resource: the server responded with a status of 403 (Forbidden)
fontello.woff2 Failed to load resource: the server responded with a status of 403 (Forbidden)
2jw_allvideos.js.php Failed to load resource: the server responded with a status of 403 (Forbidden)
jwplayer.min.js:3554 Uncaught TypeError: Cannot read property 'getDisplayElement' of undefined
at K (jwplayer.min.js:3554)
at a.html5.view.setup (jwplayer.min.js:3604)
at h (jwplayer.min.js:8465)

6 years 9 months ago
Licenses:

HI, Damon.

Issue was partially caused by jQuery loaded in Guru so I disabled it as you load it using jQuery Easy.
Now the issue is caused by your server as it forbids access to allvideos.js file:
prntscr.com/gi591o
Please, check your server settings.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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