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JomSocial 4.4.1 (I do not see old private messages)

6 years 8 months ago
Licenses:
JomSocial Active

I have a problem - after the upgrade, I no longer see old private messages.

where were all the personal messages written before the update gone?
How can this be remedied?

6 years 8 months ago
Licenses:

HI, Aleksander.

Thank you for contacting us.
Please, browse to Backend -> Components -> JomSocial -> Monitor -> Mail queue and click Execute cron button in upper right corner.
Cron should be fired and older messages restored.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Aleksandr
6 years 8 months ago
Licenses:
JomSocial Active

It worked!

But how do I make the messages with the same user to be as one conversation with the user, and not as several different conversations?

How to merge messages?

Attachments:
6 years 8 months ago
Licenses:

HI, Aleksandr.

You can't do that. I think it depends on date they ware crated...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 8 months ago
Licenses:
JomSocial Active

This not normal. There must be one big dialogue with the user. And not a multitude of different dialogues, especially since it is not visible the topic of the dalogue even.

6 years 8 months ago
Licenses:

HI, Aleksandr.

This apply ONLY to migrated messages, not the new ones.
Migrato checks post dates... if they are much different, then separated chats are created.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 8 months ago
Licenses:
JomSocial Active

You can make an option to combine old messages if all these messages were with the same user? in all social networks there is only 1 dialogue with the user, and not a lot of different.

please make a button in the new version JomSocial, to merge old messages into one dialog.

a lot of dialogues with the same user looks ugly. already anywhere is not present such.

6 years 8 months ago
Licenses:

HI, Aleksandr.

Sure, there is always option to add something... but as for now we have only one request.
If more users will report this issue... we'll think about it.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 8 months ago
Licenses:
JomSocial Active Socialize Expired

+1 to add this feature. It does look messy at the moment!

The following user(s) said Thank You: Aleksandr
6 years 8 months ago
Licenses:

HI, Gavin.

But it apply only to old messages, right?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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