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Members experiencing page error msg. sporadically when trying to log in

2 weeks 1 hour ago
  • D.'s Avatar
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Howdy,

I hate to "beat a dead horse" but I'm still having issues with the front end login. My site members are having trouble logging on as well. Even logging in as admin from the front
I get the message: you are trying to access a page that is used for register members only.
Now, before you tell me to update the redirect plugin, I have already done that... and I'm running the latest version, 4.3.3 of Jomsocial. I've checked for outdated plugins etc.

I can attach a screenshot of the message if that helps. I'll include the backend log in if needed – just need this problem to get resolved.


Regards,
D. Ashley

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1 week 6 days ago
  • Dimas's Avatar
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Hi,

This issue caused by Menu configuration, would you mind provide me backend and FTP access, please? I will check the configuration.

thank you!

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1 week 6 days ago
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Hi Dimas,
I made some changes in the backend to help mitigate the problem, deleted unnecessary plugins, changed Jomsocial Redirect/Override User Reg to NO.
I also changed the System Page Cache to exclude: Profile page and Community Menu. Now, logging in seems to have gotten better, but, please do check the menu item itself.


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Thanks Dimas
D. Ashley

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1 week 5 days ago
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Hi Ashley,

Thank you for the info, but you missed FTP access and I also need phpmyadmin as well, I need it to edit the database manually..

thank you!

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1 week 5 days ago
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Dimas,
Here is everything.

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1 week 4 days ago
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Hi Dimas,
I haven't heard back from support. Did the FTP and phpmyadmin access work ok?

D. Ashley

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1 week 3 days ago
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Hi,

I am sorry for delay answer, I just checked everything and its working fine for me... if this issue still happens would you mind provide me the video screencast, please?

thank you!

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1 week 3 days ago
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Hello Dimas,

Yes, this problem is not a constant. For instance, if I log in and log out in quick secession I will get the page that states, "you are trying to access a page that is available for registered users only".
To me, it seems to be a caching issue, but I have turned off caching altogether. I'll continue to use the site without changing anything. If I or a member runs into the login issue again I will reach out to you again.

Thanks
D. Ashley

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1 week 2 days ago
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Hi,

Please you try change Jomsocial redirect plugin, edit Redirect login failed and Redirect logout to Home page or Jomsocial home page.

I hope it will help.

thank you!

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