JomSocial 4.5.6 Released with new Emoji, improvements and bug fixes Read more

Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Members experiencing page error msg. sporadically when trying to log in

11 months 1 week ago
  • D.'s Avatar
    Topic Author
  • D.
  • Offline
  • Fresh Boarder
  • Posts: 34
  • Thank you received: 1
Licenses:
JomSocial Active

Howdy,

I hate to "beat a dead horse" but I'm still having issues with the front end login. My site members are having trouble logging on as well. Even logging in as admin from the front
I get the message: you are trying to access a page that is used for register members only.
Now, before you tell me to update the redirect plugin, I have already done that... and I'm running the latest version, 4.3.3 of Jomsocial. I've checked for outdated plugins etc.

I can attach a screenshot of the message if that helps. I'll include the backend log in if needed – just need this problem to get resolved.


Regards,
D. Ashley

Attachments:
11 months 1 week ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

This issue caused by Menu configuration, would you mind provide me backend and FTP access, please? I will check the configuration.

thank you!

11 months 1 week ago
  • D.'s Avatar
    Topic Author
  • D.
  • Offline
  • Fresh Boarder
  • Posts: 34
  • Thank you received: 1
Licenses:
JomSocial Active

Hi Dimas,
I made some changes in the backend to help mitigate the problem, deleted unnecessary plugins, changed Jomsocial Redirect/Override User Reg to NO.
I also changed the System Page Cache to exclude: Profile page and Community Menu. Now, logging in seems to have gotten better, but, please do check the menu item itself.

This message contains confidential information


Thanks Dimas
D. Ashley

11 months 1 week ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Ashley,

Thank you for the info, but you missed FTP access and I also need phpmyadmin as well, I need it to edit the database manually..

thank you!

11 months 1 week ago
  • D.'s Avatar
    Topic Author
  • D.
  • Offline
  • Fresh Boarder
  • Posts: 34
  • Thank you received: 1
Licenses:
JomSocial Active

Dimas,
Here is everything.

This message contains confidential information

11 months 1 week ago
  • D.'s Avatar
    Topic Author
  • D.
  • Offline
  • Fresh Boarder
  • Posts: 34
  • Thank you received: 1
Licenses:
JomSocial Active

Hi Dimas,
I haven't heard back from support. Did the FTP and phpmyadmin access work ok?

D. Ashley

11 months 1 week ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

I am sorry for delay answer, I just checked everything and its working fine for me... if this issue still happens would you mind provide me the video screencast, please?

thank you!

11 months 1 week ago
  • D.'s Avatar
    Topic Author
  • D.
  • Offline
  • Fresh Boarder
  • Posts: 34
  • Thank you received: 1
Licenses:
JomSocial Active

Hello Dimas,

Yes, this problem is not a constant. For instance, if I log in and log out in quick secession I will get the page that states, "you are trying to access a page that is available for registered users only".
To me, it seems to be a caching issue, but I have turned off caching altogether. I'll continue to use the site without changing anything. If I or a member runs into the login issue again I will reach out to you again.

Thanks
D. Ashley

11 months 6 days ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

Please you try change Jomsocial redirect plugin, edit Redirect login failed and Redirect logout to Home page or Jomsocial home page.

I hope it will help.

thank you!

9 months 3 weeks ago
  • D.'s Avatar
    Topic Author
  • D.
  • Offline
  • Fresh Boarder
  • Posts: 34
  • Thank you received: 1
Licenses:
JomSocial Active

D. wrote: Howdy,

I hate to "beat a dead horse" but I'm still having issues with the front end login. My site members are having trouble logging on as well. Even logging in as admin from the front
I get the message: you are trying to access a page that is used for register members only.
Now, before you tell me to update the redirect plugin, I have already done that... and I'm running the latest version, 4.3.3 of Jomsocial. I've checked for outdated plugins etc.
Regards,
D. Ashley


Hello,
I am once again having problems with members logging into the community page. This is extremely frustrating and causing our membership frustration. I have contacted my Service providers as well and have made extensive changes. Still, the problem persists. What can be done?

9 months 3 weeks ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

I cant replicate this issue... from this site right www.womenabout.org/cms/wab2.5 ?

is there any sample user so I can get the issue?

9 months 3 weeks ago
  • D.'s Avatar
    Topic Author
  • D.
  • Offline
  • Fresh Boarder
  • Posts: 34
  • Thank you received: 1
Licenses:
JomSocial Active

Hello,

I made a few changes to the site: reduced images, optimized the database, etc. and the issue seems to have gotten better for now. I think the login attempts were subject to timeouts during the login process. I hope this helps well into the future.

Thank you for your help.
D. Ashley

9 months 3 weeks ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Ashley,

yeah it can be caused by it, can be caused by time out as well due internet connection to your server.

thank you!

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW