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JA Mood problems...

6 years 8 months ago
  • J.C.'s Avatar
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  • J.C.
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Hello there...
I just download JA Mood and can get how to install...
I follow the steps, it is not my first template instalation etc etc etc
Could you tell me what happend?
Ones i default JA Mood, the site disapear...
THANKS A LOT!
JC

6 years 8 months ago
Licenses:

HI.

Thank you for contacting us.
Uuu, it seems that you have serious issue with your Joomla! installation. When I try to access your site backend I get: prntscr.com/g3im1u
It may be that you need site overhaul...
As much as I'd love to help, site overhaul is beyond what we're able to do for customers.
Please, consider to ask professional developer for help and contact us when we could access your site backend to investigate issue with JA Moods.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 8 months ago
  • J.C.'s Avatar
    Topic Author
  • J.C.
  • Offline
  • Fresh Boarder
  • Posts: 33
  • Thank you received: 0
Licenses:
JomSocial Expired Socialize Expired

Thank you Michal...
Could you tell me why this can happend?
I do not know any web master here in Barcelona who can help me with Joomla :-(
Thanks a lot...
JC

6 years 8 months ago
Licenses:

HI.

This looks like fatal error... it could be Joomla! itself or an extension (module for backend)... or backend template.
Many things could cause it... it may be also damaged file... or server issue.
If you don't know no one at Barcelona... you may try hire a developer via Internet: freelancers.com or upwork.com.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: J.C.
Moderators: Piotr Garasiński
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