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Not able to login

6 years 9 months ago
  • Patrick's Avatar
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  • Patrick
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Hi, just a day befor the latest JS version i upgraded JS, After that users are not able to login. Login is just possible for admins.

I was busy and had not the change to look after this untill now... Any idea what's going wrong?

Regards,

Patrick

6 years 9 months ago
Licenses:

Hi,

I checked your site still using jomsocial 4.3.0, the latest jomsocial suppose to 4.3.4.
and I created "test" user at your site, and I albe to logged in to the site.

please elaborate more if I missing something.

Regards,
Albert

6 years 9 months ago
  • Patrick's Avatar
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Strange as i can't login with an excisting account... I know i have to update but no money is coming in as login does not work properly. As soon as we get this working i will update JS for sure

6 years 9 months ago
Licenses:

Hi,

All users login depending with joomla it self. Jomsocial upgrade not touch any joomla tables (include users table).
seem the password was invalid by user mistake or else (not sure).

I edited Patrick password from joomla backend, and now I can logged in.

FYI: your jomsocial lincese still active. you can download the latest jomsocial version at jomsocial.com

Regards,
Albert

6 years 9 months ago
  • Patrick's Avatar
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  • Patrick
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  • Posts: 12
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Licenses:
JomSocial Active

"FYI: your jomsocial lincese still active. you can download the latest jomsocial version at jomsocial.com"
My license 100024695 seems to be expired...

Maybe install the latest version might solve problems
I asked several users to login but no one was able to...

6 years 9 months ago
Licenses:

Hi,

At any jomsocial upgrade there is no issue with user login.
Because user login always handling by joomla it self. Even if you upgrade the jomsocial to latest, I think it will no different.

my suggestion you can email all users to reset they password (click Forget Password link at login form) if cant login to jomsocial

to send mass email: joomla backend > users > mass mail users

Regards

Moderators: Piotr Garasiński
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