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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Can not update 4.3.3 to 4.3.4

7 years 11 months ago
Licenses:
JomSocial Active Socialize Active

I installer remains blank. to upload the yip file and install it through joomla backend also remains blank. any idea_

7 years 11 months ago
Licenses:

Hi.

Thank you for contacting us.
Please, edit your first post, below main text field there will be a switch - click o it and new field will appear.
Provide there your site URL and site backend credentials.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 11 months ago
Licenses:
JomSocial Active Socialize Active

I sent the required data

7 years 11 months ago
Licenses:

HI.

It seems that your server doesn't meed our system requirements:

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 5503176 bytes) in /home/bahaa0/public_html/bahaaeldin/libraries/joomla/archive/zip.php on line 463

Ref: documentation.jomsocial.com/wiki/JomSoci..._System_Requirements

Please, contact your hosting support in order to increase allowed memory.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: bahaaeldin
Moderators: Piotr Garasiński
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