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I cant navigate from the installation page after installing Jomsocial.

6 years 10 months ago

#174185

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Olumide
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I just renewed my Jomsocial Pro subscription. I went to extension > manage > install. I successfully uploaded the component and followed the installation instruction. However, upon completing the activity, when i click on "DONE" it keeps redirecting me to the first page of the installation process. Kindly see the attached screenshot.
I also noticed that when i click on the jomsocial component, it redirects me to the page shown in the attachment named jomsocial Error 1. I eagerly await a quick fix to this error and possibly an explanation to this (so as to be able to resolve it, should it re-occur again).

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6 years 10 months ago

#174200

Michał
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Hi, Olumide.

Thank you for contacting us.
JomSocial is correctly installed on your site: snag.gy/uAKD2R.jpg
Loop is caused by browser caching... so please, make sure that you clean browser cache or use other browser.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you

The following user(s) said Thank You: Olumide

Moderators: Piotr Garasiński

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