Hello,

I have been getting an error message intermittently when I select the community page menu or try to log in to the community area. It does not happen consistently.
I've reestablished the menu links. I have upgraded to the latest Joomla software , Joomla 3.7.1 and to PHP 5.6 server through my ISP.
I can supply the backend log for further investigation.

Hi,

Yes please provide me backend and FTP access into private fields on your first topic, so I check it directly.

thank you

Here is the backend info

Thank you for it, but where is the site URL? :D

Sorry. I thought that information was stored in our profiles –must be another developer :-)
The backend: www.womenabout.org/cms/wab2.5/administrator/index.php

Thanks, D. Ashley

Hi,

I just click the admin link but get this error

Hi Dimas,

I checked the link and it appears to be ok. That is the link to the admin site.

D. Ashley

Hi Ashley,

I am sorry this backend URL is not working for me www.womenabout.org/cms/wab2.5/administrator/index.php , I still get 404 not found issue there.. maybe you restrict it for some countries? I access it from indonesia IP

thank you!

Hello Dimas,

I not sure what to do here. I don't have any restriction on the backend area, at least that I know of. Your support team has never had a problem getting through to the admin area before.
What else can I do here to have you investigate this?
Also, are you able to see the front end of the site, www.womenabout.org ?

D. Ashley

Hi Ashley,

I see, seems my country blocked your site, but I able to access it via hidden proxy..

I just checked your site jomsocial page is working fine, maybe this issue is coming from 3rd party module or plugin or cache..

Hi Dimas,

I'm glad you were able to get to the front end at least. However, this problem happens intermittently and it happen a lot when I go to the Community page.
This is why I wanted you to check in through the backend as well. I thank you for your diligence for getting to the site. Now that you know how you're blocked can you
take a moment a check the backend?

D. Ashley

Hi,

This issue caused by cache, I disabled cache system.. it should be fine now.. please check again..

thank you!

Hello Dimas,

Thank you. That's seems to have fixed it. Wow, such a small thing.
Thank you again!

D. Ashley

You're welcome, glad to know that :)