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Backend Locks Up When Selecting Configuration Then Site

6 years 11 months ago
  • Keith's Avatar
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  • Keith
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When I select the Site option from the Configuration menu in the backend, the system locks up or it will time out.

6 years 11 months ago
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HI, Keith.

Thank you for contacting us.
I'm sorry but I can't help you without accessing your site backend.
Please, send me your site URL and credentials via PM.
I'll investigate this issue.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 11 months ago
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Hi, Keith.

I'm sorry but I was unable to replicate your issue: snag.gy/uUx7Bw.jpg
It seems it work just fine...
Could you check again?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 11 months ago
  • Keith's Avatar
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  • Keith
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  • Thank you received: 0
Licenses:
JomSocial Active iSEO Active Socialize Expired

Hi Michal,

After looking into the problem with the Site page in more detail, it appears that the issue occurs with Chrome browsers and not when using FireFox as the browser to access the site configuration page. I tried it on 3 different Chrome browsers (Chromebox, Chromebook & Mobile using an iPhone) and all experienced the same issues with locking up or timing out. When I everything was setup initially, I used Chrome browsers and did not have any issues.

6 years 11 months ago
Licenses:

HI, Keith.

I confirm - issue apply to Chrome only.
I assign developer to investigate this issue further.
He'll contact you ASAP.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 11 months ago
Licenses:

Hi, Keith.

Please, edit your first post here and provide your site access credentials.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 11 months ago
  • Keith's Avatar
    Topic Author
  • Keith
  • Offline
  • Fresh Boarder
  • Posts: 8
  • Thank you received: 0
Licenses:
JomSocial Active iSEO Active Socialize Expired

Hi Michal,

I provided my site access credentials to you in a private message a few days ago, as you requested since the forum posts are not private. I also was wondering how's it going with my other support forum post that has to do with the ReCaptha box not showing up.

Thanks
Keith

6 years 11 months ago
Licenses:

Hi, Keith.

I assigned developer to investigate this issue further.
He'll contact you ASAP.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 11 months ago
  • Dimas's Avatar
  • Dimas
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Hi Keith,

I already fixed this issue caused by "Predefined Text (Separated by a New Line)" value, which the value was broken, and I already fixed it by using default Jomsocial value

thank you!

Moderators: Piotr Garasiński
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