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Tool tips

8 years 4 months ago
  • azri's Avatar
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i have this problem,

when hovering to login with facebook or mailbox or checking for frind, the tool tips dissapear.

8 years 4 months ago
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HI, AZri.

Thank you for contacting us. Could you elaborate about this issue?
Or event better - make screen cast so I could see that issue.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
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8 years 4 months ago
  • azri's Avatar
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Hello Michal

if you login to our website.... after login..try to hover community tool bar icon. the tool tips gone.. only appear a plain text

8 years 4 months ago
Licenses:

HI, Azri.

Ok, I get what you mean... hmm, could you try to disable Mega menu? I guess that was the only recent major modification on your site?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 4 months ago
  • azri's Avatar
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Yes...... we did add mega menu based on your recommendation last time to use Joomlaux :) .

8 years 4 months ago
Licenses:

Hi, Azri.

As I suspected... issue is caused by JUX Megamenu css code :/
When I disabled megamenu - tooltips become visible again.
Please, report this issue to JUX developers.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 4 months ago
  • azri's Avatar
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  • azri
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Hello Michal,

Already make report o joomlaux, below is their reply:

Hi Azri.

I checked your site and see the cause:

Because my module gets file "jquery.js" from the internet. But your site has file"jquery.js" too => It is conflicting. But you can contact with person create jomsocial and they can help you with this problem. because if we comment the line code that gets this link: code.jquery.com/ui/1.12.1/jquery-ui.js => our module can do with Tab type.

Thank you so much for empathy.

Best Regards,

Huyen Tran

8 years 4 months ago
Licenses:

HI, Azri.

JomSocial nor Socialize doesn't load own jQuery library. Both of them use native Joomla! jQuery: www.cubejunction.com/media/jui/js/jquery.min.js
So if there is conflict, then it is with Joomla! not JomSocial.
Or they mean other jQuery related file? File name they provided doesn't apply to any existing file in your site header.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 4 months ago
  • azri's Avatar
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  • azri
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JomSocial Active Socialize Expired

Hello Michal,

Thank you for your reply, Will inform joomlaux about this matter

8 years 4 months ago
  • azri's Avatar
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Here is the reply:

HI AZri.

Thanks your feedback to me.

Please contact with jomsoical team.

Current, your product conflict with jQuery library: code.jquery.com/ui/1.12.1/jquery-ui.js . this is a library that can't edit code. and our product is using. => we can't edit it that can don't conflict with JomSocial.

Please check Jomsocial can compatible with this library.

Best Regards,

Huyen Tran

8 years 4 months ago
Licenses:

Hi, Azri.

What a shame that they don't want to take responsibility for this issue.
I can only repeat that we don't load any jQuery library... so conflict is not with JomSocial but with Joomla! JomSocial uses only what Joomla! offers.
The same apply to Socialize - it uses Joomla! jQuery.
Please, ask them to specify WHICH jQuery file they mean exactly. They should provide full URL of this file. "jquery.js" says nothing as no such a file is present.

They are using external jQuery library totally ignoring the fact that Joomla! already loads this library already - they should use J! library instead of loading another one...


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 4 months ago
  • azri's Avatar
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  • azri
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  • Posts: 58
  • Thank you received: 2
Licenses:
JomSocial Active Socialize Expired

reply from them:

HI Azri,

Thank your reply again.

We use a jquery library that Joomla accept. Please give they this link:

docs.joomla.org/J3.x:Javascript_Frameworks

Best Regards,

Huyen Tran

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