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Site crashed after update.

9 years 10 months ago
  • Vector's Avatar
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  • Vector
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JomSocial Active

Hello,

My website crashed after Jomsocial update:

Fatal error: Cannot redeclare azrulSysBot() (previously declared in /home/vectoras/public_html/plugins/system/azrul.system/azrul.system.php:68) in /home/vectoras/public_html/plugins/system/jomsocial.system/jomsocial.system.php on line 97

Please help.

9 years 10 months ago
  • Dimas's Avatar
  • Dimas
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Hi Vector,

Please you uninstall azrul plugin on Plugin Manager, if you need more help please send backend access, FTP access and phpmyadmin access via Message on Community.

thank you!

9 years 10 months ago
  • Vector's Avatar
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  • Vector
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Hi Dimas,

I can't access my admin panel as well. Sending you the message on community.

9 years 10 months ago
  • Vector's Avatar
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  • Vector
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Hi Dimas,

I'm still waiting for your reply. I disabled the plugin but the site is not working. Also can't see JomSocial under Components tab. I don't know what to say to my members. Please help to fix it.

9 years 10 months ago
Licenses:

HI.

Please, send me your site backend URL and SU credentials via PM.
I'll take a look.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 10 months ago
  • Vector's Avatar
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  • Vector
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Hi Michał,

I've sent you the message.

9 years 10 months ago
Licenses:

Fixed :D

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Vector
Moderators: Piotr Garasiński
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