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9 years 10 months ago

#172122

Topic Author
azri
Offline
Fresh Boarder
Posts: 58
Thank you received: 2

Licenses:

JomSocial Active Socialize Expired

ISSUE SUMMARY:

Today we found out that the registration form has problem, after entering the all detail on finishing registration it show blank page, after refresh its show login page with inproper layout.

Please refer error1 and error2 picture attached

STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

Attachments:

9 years 10 months ago

#172123

Michał
Offline
Moderator
Posts: 13447
Thank you received: 3689

Licenses:

HI, Azri.

Thank you for conatcting us.
Issue is caused by User - AlphaUserPoints - New user plugin:

snag.gy/wKS809.jpg

Please, contact with plugin developer.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you

Moderators: Piotr Garasiński

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