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Site Inaccessible after Upgrading to version 4.2.6 of JomSocial

7 years 5 months ago
  • Scotty's Avatar
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  • Scotty
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  • Posts: 2
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Licenses:
JomSocial Expired iSEO Active Socialize Expired

ISSUE SUMMARY: After following instructions on upgrading Jomsocial using the Jomsocial installer, I can no longer access the front end or backend of the website https://www.community.blacktalkradionetwork.com/

I get this message: Fatal error: Cannot redeclare azrulsysbot() in /home/blacktalkradiobaby/community.blacktalkradionetwork.com/plugins/system/azrul.system/azrul.system.php on line 63







STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

Attachments:
7 years 5 months ago
Licenses:

Hi, Scotty.

Thank you for contacting us.
Please, uninstall this plugin: Azrul System Mambot For Joomla.
Jomsocial uses from some time System - Jomsocial System plugin instead.
Then make backup copy and upgrade JomSocial again.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 5 months ago
  • Scotty's Avatar
    Topic Author
  • Scotty
  • Offline
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 0
Licenses:
JomSocial Expired iSEO Active Socialize Expired

I followed your instructions, disabled plugin and now iJoomla installer is telling me my licenses is no good, saying I don't have a license for my domain to contact Jomsocial. I entered in the numbers associated with the products in my downloads on Jomsocial.

I get this message on a white screen "NO_LICENSE_FOR_DOMAIN".

7 years 5 months ago
  • Scotty's Avatar
    Topic Author
  • Scotty
  • Offline
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 0
Licenses:
JomSocial Expired iSEO Active Socialize Expired

Also, noticing after I started going though the steps, my security certificate is broken, allowing insecure mixed content

7 years 4 months ago
Licenses:

Hi, Scotty.

Please, PM me your site SU credentials.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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