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Error users can not sign in in jomsocial

9 years 10 months ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

ISSUE SUMMARY:

Hi, I put recaptcha in jomsocial, when I try to register like a new user, I do what recaptcha tell to to demonstrate that I'm not a robot, I accept the conditions, and terms, click on "next", but recaptcha it's a long time processed, and then gives the next error:

"La verificación ha caducado. Vuelve a marcar la casilla de verificación."

What is the solucion?

STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

9 years 10 months ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

I see that the error is not recaptcah, the error is that when I accept the terms and conditions, I click "next", but I can not enter in jomsocial, jomsocial is too long loading without loading and recaptcha error appears "La verificación ha caducado. Vuelve a marcar la casilla de verificación."

9 years 10 months ago
Licenses:

HI.

Thank you for contacting us an reporting this issue.
I need to test it on your site... but it's disabled... could you enable it for test?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 10 months ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

Hi Michal,
now is enable.

9 years 10 months ago
Licenses:

HI.

This issue seems to be related with your current template.
I tested it under Protostar - Joomla! default template and issue was gone.
Your template also doesn't display field verification notices (as your password requires one uppercase letter and one symbol.
Please, contact with template developer.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 10 months ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

Hi Michal, I have change the configuration, now is not necessary one numer, upercase and simbol, but the error continue :S

What is the solution now?

Attachments:
9 years 10 months ago
Licenses:

HI.

Issue is caused by your template - not by Joomla! password settings.
Do a simple test - switch your current template with Joomla! default one - Protostar.
Registration form works without any issues.
You should contact template developer and report this issue... they should investigate and help you.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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