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Website down

9 years 11 months ago
  • azri's Avatar
    Topic Author
  • azri
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  • Posts: 58
  • Thank you received: 2
Licenses:
JomSocial Active Socialize Expired

ISSUE SUMMARY:
i need clarification, especially Dimas... did he access my site and fix something? since dimas did ask for my ftp credental. if this just for temporary.... and will be back soon.. let me know.

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RESULT
EXPECTED RESULT
BROWSER

9 years 11 months ago
Licenses:

Hi, AZri.

Thank you for contacting us.
I just visited your site and it's up... I assign Dimas anyway.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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