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Tried to upgrade to Jomsocial pro but it doesn't show in ijoomla installer

8 years 5 months ago
  • Paul's Avatar
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ISSUE SUMMARY:
Just trying to upgrade jomsocial pro but it only shows jomsocial developer which i had a year or so ago

STEPS TO REPLICATE:
1 Uploaded the ijoomla installer zip file I downloaded and unzipped
2 click on ijoomla installa
3 tried various license numbers but I think the problem is the jomsocial pro isn't listed
4
5
RESULT
EXPECTED RESULT
BROWSER

Attachments:
8 years 5 months ago
Licenses:

HI, Paul.

Thank you for contacting us.
Please, download JomSocial PRO package from here: www.jomsocial.com/component/digistore/licenses
Unzip file.
Then use Joomla! installer and install installation package just like any other Joomla! extension on top of existing JomSocial version you have in the system.

Remember to do a backup copy before you upgrade ;)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 5 months ago
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Hi Michal,
Thanks for the fast answer
That is what I did but I still can't see Jomsocial Pro, just the message that Jomsocial Developer needs updating like the previous attached screen shots
Thanks
Paul

8 years 5 months ago
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Hi Michal,
Not sure if I have done the right thing but I installed com_community_pro_4.2.5
I now seem to have 4.2.5 Pro installed see screen shot
However the main Jomsocial page is not displaying properly see screen shot
If you have any ideas that would be appreciate
Thanks
Paul

Attachments:
8 years 5 months ago
Licenses:

HI, Paul.

Jomsocial doesn't support Joomla! 2.5 since version 4.2.
If you want to use latest version you'll need to upgrade Joomla! on the first place.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 5 months ago
  • Paul's Avatar
    Topic Author
  • Paul
  • Offline
  • Fresh Boarder
  • Posts: 17
  • Thank you received: 0
Licenses:
JomSocial Expired

Hi There,
Can you clarify as I cannot see a Joomla 4.2 only 3.6.4
Thanks
Paul

8 years 5 months ago
Licenses:

Hi, Paul.

:) I've said: "Jomsocial doesn't support Joomla! 2.5 since version 4.2."
I mean: "Jomsocial doesn't support Joomla! 2.5 since JOMSOCIAL version 4.2".
JomSocial 4.2 was the first version that dropped support for Joomla! 2.5.x.
You need to migrate to Joomla 3.2.x or use JomSocial 4.1.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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