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9 years 11 months ago
  • azri's Avatar
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  • azri
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  • Posts: 58
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JomSocial Active Socialize Expired

ISSUE SUMMARY:
notification symbol didnt disappear from inbox icon even though there's no new message

STEPS TO REPLICATE:
1
2
3
4
5
RESULT
EXPECTED RESULT
BROWSER

Attachments:
9 years 11 months ago
Licenses:

Hi, Azri.

Thank you for contacting us.
Did you applied any customizations in toolbar?
Also, could you try under Joomla! default template?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
  • azri's Avatar
    Topic Author
  • azri
  • Offline
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  • Posts: 58
  • Thank you received: 2
Licenses:
JomSocial Active Socialize Expired

No... we didnt apply any customization as we record. and also we did try another template.. and its has the same problem

9 years 11 months ago
Licenses:

Hi, Azri.

I assign developer to investigate this issue further.
He'll contact you ASAP.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
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Hi Azri,

Would you mind provide me phpmyadmin access, please?

thank you!

9 years 11 months ago
  • azri's Avatar
    Topic Author
  • azri
  • Offline
  • Fresh Boarder
  • Posts: 58
  • Thank you received: 2
Licenses:
JomSocial Active Socialize Expired

Hello Dimas,

You may access my hosting for checking.

can you PM me? so i can give it to you my credential.

9 years 11 months ago
  • Dimas's Avatar
  • Dimas
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please check you private message

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