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Youtube video thumbs broken and will not fetch after upgrade.

9 years 11 months ago
Licenses:
JomSocial Active Socialize Expired

ISSUE SUMMARY:
We upgraded from Joomla 1.5.26 plus jom_social 2.63 to Joomla 3.6.4 and jom_social 4.2.3

Everything has been migrated successfully except for youtube video thumbnails and main video images.

The "Fetch Thumbnails" button always announces success but no thumbnails are generated.

Is there a way to copy all of the video thumbs and images from our old install or is there a way to manually create them?

At the moment this one of the final things we need to do to launch the upgraded website.

9 years 11 months ago
Licenses:

Hi, Simon.

Thank you for contacting us.
Where I could see that issue? Under dev or live site?
I'm sorry but you didn't specified ^^.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
Licenses:
JomSocial Active Socialize Expired

Log into the dev site and look at jom social / videos.

Thanks!

9 years 11 months ago
Licenses:

Hi, Simon.

I've checked your database (installed artadminer for that) and some URL are wrong, r.g:
images/videos/videos/168/thumbs/WeK11cO0jkC.jpg

It should be: images/videos/168/thumbs/WeK11cO0jkC.jpg So this may be manually changed in database in com_community_videos table.

If you have copy of your old site you may copy videos image files into new location ROOT/images/videos.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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