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Cannot access backend admin menu

8 years 6 months ago
  • John's Avatar
    Topic Author
  • John
  • Offline
  • Fresh Boarder
  • Thank you received: 0
Licenses:
JomSocial Active

ISSUE SUMMARY: Cant access jomsocial admin menu


STEPS TO REPLICATE:
1. Go to Joomla admin menu
2. Click on Components
3. Click on *Jomsocial

RESULT: White screen

With error reporting:

Warning: require_once(/chroot/home/coyotetr/coyotetrails.org/html/components/com_community/models/community.php): failed to open stream: No such file or directory in /chroot/home/coyotetr/coyotetrails.org/html/components/com_community/libraries/core.php on line 656

Fatal error: require_once(): Failed opening required '/chroot/home/coyotetr/coyotetrails.org/html/components/com_community/models/community.php' (include_path='.:/opt/nexcess/php54u/root/usr/share/pear:/opt/nexcess/php54u/root/usr/share/php') in /chroot/home/coyotetr/coyotetrails.org/html/components/com_community/libraries/core.php on line 656


EXPECTED RESULT: JS admin control panel

BROWSER: Opera

8 years 6 months ago
Licenses:

Hi, John.

Thank you for contacting us.
It seems that you're using outdated version 4.1.2 with latest version of Joomla!
There is known compatibility issue in that jomSocial version.
Please, upgrade it to latest version -> 4.2.5 and issue will be gone :)

You may download it here: www.jomsocial.com/component/digistore/licenses

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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