Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
I can help you with that. this is beyond of jomsocial support. but I gave exception for you.
please provide me cpanel access detail and make sure the backup file still exist at your server.
I need to try restore it in "manual way"
you can send the credentials to This email address is being protected from spambots. You need JavaScript enabled to view it.