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trying to upgrade...getting "this license is invalid"

7 years 6 months ago
Licenses:
JomSocial Active

ISSUE SUMMARY: I'm trying to upgrade JomSocial through iJoomla installer and it is giving me an error message that my license is invalid. I have over 3 months left on my license.


STEPS TO REPLICATE:
1 Login
2 Click on iJoomla
3 Go to JomSocial
4 Click "Upgrade"
5
RESULT
EXPECTED RESULT
BROWSER

7 years 6 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Deirdre,

1. Please you update check again the purchase number on "My Account" page, make sure you fill the correct value
2. Upgrade your ijoomla with the latest version. download the package from "My Account" page
3. the latest solution you can download full jomsocial package from "My Account" , and upgrade it manually via file installation

thank you!

7 years 6 months ago
Licenses:
JomSocial Active

Oh, man, sorry, my license number wasn't in there. I also needed to apply the patch. All is good now. Thanks for the quick response.

7 years 6 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

you're welcome, glad to know that :)

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