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Blank Page or Server Not Reachable

10 years 1 month ago

#168817

Topic Author
Ignatus Chika
Offline
Fresh Boarder
Thank you received: 0

Licenses:

JomSocial Expired iSEO Expired

ISSUE SUMMARY:
After updating my JomSocial through iJoomla Installer, and ReadyBytes PayPlan, my site started displaying "The page isn’t redirecting properly" on the frontend, (using Mozilla Firefox) and "Server not reachable" when scanned from the backend and other external site scanner tools.

STEPS TO REPLICATE:
1 Visit the frontend URL: chicitadel.com
2 Visit the backend URl chicitadel.com/administrator
3 Under 'Components' on menu bar, locate and click the "Link Checker"
4 Click the "Check Your Website" button at the top of the Link Checker page and wait for the result
5
RESULT: Redirecting to "chicitadel.com/index.php/login" page with "The page isn’t redirecting properly" browser message.
EXPECTED RESULT: Load home page (chicitadel.com)
BROWSER: Mozilla Firefox

10 years 1 month ago

#168825

Dimas
Visitor
Thank you received: 0

Licenses:

Hi,

Its working fine on my end

seems you also need to contact "Link Checker" developer for this

thank you!

Attachments:

10 years 1 month ago

#168830

Topic Author
Ignatus Chika
Offline
Fresh Boarder
Thank you received: 0

Licenses:

JomSocial Expired iSEO Expired

Thanks Dimas for the reply,
I am only using the Link Checker to troubleshoot the problem.
The problem is the website site itself which is no loading anymore prior to the Link Checker installation.
See Screenshot below

Attachments:

10 years 4 weeks ago

#168862

Dimas
Visitor
Thank you received: 0

Licenses:

Hi,

Please you disabled all readbyte payplan extensions, i dont think jomsocial installation makes this issue, since this issue related with ACL redirection maybe.

thank you

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