ISSUE SUMMARY:


STEPS TO REPLICATE:
1 Create a new announcement
2 Try to add a file upload.
3 Let the upload run the name shows red and you can't click on the done button.
4
5
RESULT: No file is added
EXPECTED RESULT: File should be added so it can be downloaded.
BROWSER: Chrome

Hi Nicole,

Your backend access is not working, can you provide me the correct one, please?

thank you!

You should have access to the backend of the website now.

Hi Nicole,

I just test it and works fine for me, can you check again ?

I tried to add the file I needed to and this is what I get. It still won't let me update the file.

Hi Nicole,

This issue caused by large file, anyway please you update your php configuration and change the value with the recommendation value

So, I tried to make the changes you suggested and now the website is broken. I tried to remove the settings and it didn't make a difference. I need this website back up and live.

please you check again the memory_limit, because I cant access your site right now.. I suggest you consult to your sys-admin or hosting support for this issue

Thanks for the assistance. It is now working properly.

glad to know that