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Guru Issue

10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

ISSUE SUMMARY:
when i enable guru - i have get free version for testing reason.
How i can purchase it - if on enabling i get error 500 for all site?
Better to say - not enough as can not be done 6 monts - but additionaly not workable component.

STEPS TO REPLICATE:
1 Just enable all component and will see for all site 500 error
2
3
4
5
RESULT Show guru component
EXPECTED RESULT
BROWSER

10 years 1 month ago
Licenses:

HI, Gabriela.

Thank you for contacting us.
I'm sorry to hear you have issues with Guru.
500 error indicates issues with server. It's hard to say what cause it unless you check server error logs - some clues regarding this error should be there.
You may also contact your hosting support and ask them to check error log.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
That is happening once we activate guru.
If we disable it - all is fine.

Regards

10 years 1 month ago
Licenses:

Hi, Gabriela.

Sure that indicates issues between Guru and your server.
Please, contact your hosting support and ask for server error log - it will tell us what is wrong.
We can't proceed without it.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
I can enshure you 10000 % as this is not server issue - as was workable.
I was tested earlier - and was fine workable.
Once have decided as we need them - was decided to enable and have a look - studently - 500 error and nothing.
Thinked as is not for joomla 3.6 - and was updated Guru version - and at the end big nothing.

Regards

10 years 1 month ago
Licenses:

Hi, Gabriela.

Please, read about 500 Internal Server Error:
www.dokuwiki.org/faq:error500
www.checkupdown.com/status/E500.html

As I've said: it indicates issues with server and software installed. To solve the issue we need server error log.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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