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Cold not initiate mail function

10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

ISSUE SUMMARY:
till yesterday update of jomsocial - the mail was worked fine - the users got mails with out any issues, we have cheked them carefull - because working on some shop functionality.
After jomsocial update - they have stop coming, have thinked as is because we have enabled email digest - and have disabled - but any way are not working.

STEPS TO REPLICATE:
1 Go to top: screencast.com/t/wrOk1D5l2
push on and try to register
an account
cancel the payment - and
chek mail - there shold be already 3 mails
2
3
4
5
RESULT
EXPECTED RESULT: fixing mails
BROWSER

10 years 1 month ago
Licenses:

Hi, Gabriela.

Thank you for contacting us.
JomSocial doesn't control Joomla! mailing function so it's rather can't be caused by JS.
Please, check Joomla! email settings and if you're using PHPmailer function - check if it's enabled on your server.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
Michael - but yesterday they was working fine - and nobody have not changed the setting.
And server is setuped fine - there is no reason to chek - as i`m sure more than 1000 % as is fine - i just don`t understand how cold happening once upgrade component - to get this kind of issue.

i`m a little bit shoked if frankly ...

Regards
Carolina

10 years 1 month ago
Licenses:

Hi, Gabriela.

I think it's rather coincident that it stopped working after you upgraded JomSocial.
JomSocial doesn't control or have influence on Joomla! emailing function.
I've checked and I could confirm that you use PHPmailer server function.

Please, browse to Backend -> System -> Global configuration -> Server -> Mail settings and click "Send test email". You'll get: "Could not instantiate mail function." error. Please, read more about this error and what cause it.

www.templatemonster.com/help/joomla-3-x-...in-contact-form.html

If you still insist it's caused by JomSocial do a test - restore your backup BEFORE JomSocial upgrade and check if this issue is solved.

But I think that easier way will be to change from PHPmailer to SMTP.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
I don`t inssist i know sure as this was happened - here is only logical think - if there was nothing done meanwhile.

Ok
I will create an subdomain - and will install on the yesterday backup - and will show to you too - if you don`t beleve.
There the message was come - as can not initiate mail function - but the mails was coming normaly - and the test was reaching normaly.

In 30 min i will rise up the backup.

Regards

10 years 1 month ago
Licenses:

Hi, Gabriela.

It's not that I don't believe you... I'm just trying to say that this could be a coincident. Maybe that in the same time your hosting did something (upgraded? disabled?) libraries on your server.

"Could not instantiate mail function." notice indicates issues with emailing function in Joomla! Even JomSocial uses Joomla!emailing function (as can't do that on its own... it's Joomla! extension after all). Installing anything in Joomla! couldn't have influence on your server libraries.

But of course I'll wait to test it on your backup site.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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