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After updgade site was become verry slow - slower than earlier

10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

ISSUE SUMMARY:
login in the front and try to nagvigate....
fix the slow down caused on upgrade

STEPS TO REPLICATE:
1
2
3
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5
RESULT
EXPECTED RESULT
BROWSER

10 years 1 month ago
Licenses:

Hi, Gabriela...

Please provide us working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
I have updated and writed to your guys from billing as we have changed the domain name, but still not answeer yet.

Correct creditentials are down in mis data.

10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
I have updated again the creditetials.

Please chek and reply if all is fine there.

Regards

10 years 1 month ago
Licenses:

Hi, Gabriela.

Your site is generally slow in both front- and backend.
I can't check debug results fro frontend as I get 500 error when Joomla! debug is enabled.
But in backend results show that this is caused by PayPlans as it's called on pages even not related with it: snag.gy/oCGmbi.jpg
Please, disable PayPlans temporarily and check results.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
Doing...
Will reply soon.
By the time please look on future issues.

Regards

10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
The main reason is as before upgrading it was faster (jomsocial upgrade), and pay plans have not supported any changes from yesterday till now.
But from yesterday till now was only upgraded jomsocial.

And from yesterday - till today - site was become amazing slow.

Regards

10 years 1 month ago
Licenses:

Hi, Gabriela.

Do a test - load page that is NOT related in any way with JomSocial or load any JomSocial modules. Does it still runs slow?
I can say only basing on what I see. I enabled Joomla! debug tool and it clearly shows that processes related wit PayPlans need more time to load (red color). You may test this yourself by enabling Joomla! debug tool.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
What i`m saing is not as payplans get low resurses - what i`m saing as before upgrade yesterday the site was much faster - and after upgrade was been slowed down.
In both cases payplans was present.
I speek about what i know alsoo.

Regards

10 years 1 month ago
Licenses:

HI, Gabriela.

I assign developer to investigate this issue further.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
Thanks a bundle - waiding for help.

Regards

10 years 1 month ago
Licenses:

Hi,

please try to disabling Community Members module.
if not slow any more after disabled, please upload this new version for that module. and enabling that module again.


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unzip and put it at:
/modules/

let me know the result :)

Regards

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10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
I have disabled - no changes.
Uploaded new module - no changes

So situation remain as previous.

Best Regards

10 years 1 month ago
Licenses:

Hi,

I tried with jomsocial frompage and other jomsocial pages. so far your site need 10 seconds to fully loaded. because your site having lots of images (from modules and template it self)

please try to put &template=protostar at the end of URL, you can see the page more speedy

Regards

Moderators: Piotr Garasiński
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