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All my backend popups are broken - jomsocial side

10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

ISSUE SUMMARY:
go to backend > groups -> edit group -> will see broken popup... and that is the same for all backend jomsocial popups

screencast.com/t/NKjJHKWoPBB5

STEPS TO REPLICATE:
1
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RESULT
EXPECTED RESULT
BROWSER

10 years 1 month ago
  • Dimas's Avatar
  • Dimas
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Hi Gabriela,

I think this issue caused by 3rd party plugin, this issue caused by window.css, on our code we do not call window.css on backend, we only use it on frontend

thank you!

10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
I have clean instalation of - and they seen to come - but ok - with out broking the popup.

Please help to fix it

Regards

10 years 1 month ago
  • Dimas's Avatar
  • Dimas
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Hi Gabriela,

I need to know which plugin call the windows.css, would you mind check your backend access, please? because it doesnt work for me.

thank you!

10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
Just edited the info for you

Thanks in advance
Regards

10 years 1 month ago
  • Dimas's Avatar
  • Dimas
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Hi,

I am sorry still doesnt work for me

Please you edit the private info on this post www.jomsocial.com/index.php?option=com_k...d=34903&mesid=167633

thank you!

10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
Please chek: Misc Information field

We have updated domain name - but your guys have not updated me the supported domain - even i have writed tiket 17 hours ago.

Regards

10 years 1 month ago
  • Dimas's Avatar
  • Dimas
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Hi Gabriela,

You installed lot of plugins and modules, we hard to inspect this, im sorry I cant help you further :(

if you want you can do it by yourself by disabled the plugins and modules one by one, I am sure one of them causing this issue

thank you

10 years 1 month ago
  • Dimas's Avatar
  • Dimas
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oh ya regarding domain issue our sales billing team will check it when he is online

10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
I don`t think as there is plugin or module issue - i think was happening a breake - once was tried to do some custom... and i feel that don`t come as continous intove - but one mistake on - i think shold try to apply the patch for popup back - as was original and i think that cold help.

Cold you please try to do follow - because i don`t know there wich file for popup i have to owerite.

Regards

10 years 1 month ago
  • Dimas's Avatar
  • Dimas
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Hi Gabriela,

This issue is working fine on newest clean installation right? I also saw another issue like this, this issue caused by 3rd party.. but since the another customers has lot of plugins, so we discountinued to inspect this.

thank you

10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Yes
if i install it on clean - it work fine - but i can affort to loose all data from jomsocial now - was worked a lot, for that i please if you cold owerite the popup patch it shold fix the issue.
there was tried one not verry experienced developer to make some custom - and broked popup - for sure is not plugin issue.

thanks

10 years 1 month ago
  • Dimas's Avatar
  • Dimas
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hi Gabriela,

I dont know where the file window.css be called, I need ssh access, would you mind to provide it? I will use grep command to search the code.

thank you

10 years 1 month ago
Licenses:
JomSocial Active GURU Expired

Hi
Yes - have generated a ssh key for you and subited in edit for previous mesage.

Regards

Moderators: Piotr Garasiński
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