Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

after upgrade J3.6.2 blank screen in second step of registration

7 years 8 months ago
  • yves's Avatar
    Topic Author
  • yves
  • Offline
  • Junior Boarder
  • Posts: 111
  • Thank you received: 5
Licenses:
JomSocial Active

ISSUE SUMMARY:
when a new user wants to register, the first part of Joomla mandatory user account input screen are fine, but after clicking on the "next" step button, the screen remain blank.
For uno: The user receives the info that the email with user account (user name + password) indicating that another email will follow soon.

On top of JomSocial, there is also the profile management system by Readybytes (JSPT), but as the process of user registration is well engaged and that the first email is well sent by JomSocial to the user, I assume it can be a problem for JomSocial.

Edited: for info, I also tried by disabling all the JSPT plugins and the problem remains. SO it should be a JomSocial issue.

7 years 8 months ago
Licenses:

Hi, Yves.

Thank you for contacting us and reporting this issue.
Unfortunately I can't access your site backend: i.prntscr.com/0766d4500e78401c9fa23a065238ca57.png


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 8 months ago
  • yves's Avatar
    Topic Author
  • yves
  • Offline
  • Junior Boarder
  • Posts: 111
  • Thank you received: 5
Licenses:
JomSocial Active

Hi Michal,

I unblocked your IP

:-)
y

7 years 8 months ago
Licenses:

Hi, Yves.

Unfortunately no error report is displayed even if I set it to be in backend.
I assign developer for further investigation.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 8 months ago
Licenses:

Hi,

the issue with:
AcySMS : number verification plugin

please turn off that plugin.

Regards

The following user(s) said Thank You: yves
7 years 8 months ago
  • yves's Avatar
    Topic Author
  • yves
  • Offline
  • Junior Boarder
  • Posts: 111
  • Thank you received: 5
Licenses:
JomSocial Active

Hi Albertus,

thank you for spotting that out (just one question, how did you noticed about ACYSMS? so that I can debug it as well another time).

So fa I disabled all the acySMS plugins and the input process could go fine.
However, at the end of the process, when the administrator has to activate the user after the user validated his/her email address, I get the following error message when I click on the link sent to the administrator in the final email:
COM_USERS_REGISTRATION_ACTIVATION_NOTIFY_SEND_MAIL_FAILED
(Error 0 screen with the message above). I am then obliged to into the backend to activate the user, but the user doesn't receive the last notification email about the activation of the account.
Thanks in advance
yves

7 years 8 months ago
  • yves's Avatar
    Topic Author
  • yves
  • Offline
  • Junior Boarder
  • Posts: 111
  • Thank you received: 5
Licenses:
JomSocial Active

just for info, I have seen that you made a test with This email address is being protected from spambots. You need JavaScript enabled to view it., I clicked on the link sent to the administrator to validate, but still the same error message.

7 years 8 months ago
Licenses:

Hi,

here the fix:
edit /components/com_community/models/register.php at line 182
replace this code

$data['fromname'] = $config->get('fromname');
$data['mailfrom'] = $config->get('mailfrom');
with
$data['fromname'] = $config->get('fromname',JFactory::getConfig()->get('fromname'));
$data['mailfrom'] = $config->get('mailfrom',JFactory::getConfig()->get('mailfrom'));

Regards

The following user(s) said Thank You: Xristoph Conrad, yves
7 years 8 months ago
Licenses:

Hi,

about how to I spotted ACYSMS issue? you must goto joomla plugins manager, and disabling one by one system plugins type.
mostly "strange" issues come from 3rd party plugins with system type plugins. because this plugins will always executed every time and every where :)

Regards

7 years 8 months ago
  • yves's Avatar
    Topic Author
  • yves
  • Offline
  • Junior Boarder
  • Posts: 111
  • Thank you received: 5
Licenses:
JomSocial Active

Thanks Albertus. It is working.
Question: when there will be update of JS, I will probably need to re-insert that code or will it be integrated into the "normal" code?

:-)

7 years 8 months ago
Licenses:

Hi,

the fix will be included at 4.2.5

Regards

The following user(s) said Thank You: Xristoph Conrad, yves
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW