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after upgrade J3.6.2 blank screen in second step of registration

2 years 11 months ago
  • yves's Avatar
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ISSUE SUMMARY:
when a new user wants to register, the first part of Joomla mandatory user account input screen are fine, but after clicking on the "next" step button, the screen remain blank.
For uno: The user receives the info that the email with user account (user name + password) indicating that another email will follow soon.

On top of JomSocial, there is also the profile management system by Readybytes (JSPT), but as the process of user registration is well engaged and that the first email is well sent by JomSocial to the user, I assume it can be a problem for JomSocial.

Edited: for info, I also tried by disabling all the JSPT plugins and the problem remains. SO it should be a JomSocial issue.

2 years 11 months ago
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Hi, Yves.

Thank you for contacting us and reporting this issue.
Unfortunately I can't access your site backend: i.prntscr.com/0766d4500e78401c9fa23a065238ca57.png


- Instead of saying: 'it's not working', explain the problem in detail.
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2 years 11 months ago
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Hi Michal,

I unblocked your IP

:-)
y

2 years 11 months ago
Licenses:

Hi, Yves.

Unfortunately no error report is displayed even if I set it to be in backend.
I assign developer for further investigation.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
2 years 11 months ago
Licenses:

Hi,

the issue with:
AcySMS : number verification plugin

please turn off that plugin.

Regards

The following user(s) said Thank You: yves
2 years 11 months ago
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Hi Albertus,

thank you for spotting that out (just one question, how did you noticed about ACYSMS? so that I can debug it as well another time).

So fa I disabled all the acySMS plugins and the input process could go fine.
However, at the end of the process, when the administrator has to activate the user after the user validated his/her email address, I get the following error message when I click on the link sent to the administrator in the final email:
COM_USERS_REGISTRATION_ACTIVATION_NOTIFY_SEND_MAIL_FAILED
(Error 0 screen with the message above). I am then obliged to into the backend to activate the user, but the user doesn't receive the last notification email about the activation of the account.
Thanks in advance
yves

2 years 11 months ago
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just for info, I have seen that you made a test with This email address is being protected from spambots. You need JavaScript enabled to view it., I clicked on the link sent to the administrator to validate, but still the same error message.

2 years 11 months ago
Licenses:

Hi,

here the fix:
edit /components/com_community/models/register.php at line 182
replace this code

$data['fromname'] = $config->get('fromname');
$data['mailfrom'] = $config->get('mailfrom');
with
$data['fromname'] = $config->get('fromname',JFactory::getConfig()->get('fromname'));
$data['mailfrom'] = $config->get('mailfrom',JFactory::getConfig()->get('mailfrom'));

Regards

The following user(s) said Thank You: Xristoph Conrad, yves
2 years 11 months ago
Licenses:

Hi,

about how to I spotted ACYSMS issue? you must goto joomla plugins manager, and disabling one by one system plugins type.
mostly "strange" issues come from 3rd party plugins with system type plugins. because this plugins will always executed every time and every where :)

Regards

2 years 11 months ago
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Thanks Albertus. It is working.
Question: when there will be update of JS, I will probably need to re-insert that code or will it be integrated into the "normal" code?

:-)

2 years 11 months ago
Licenses:

Hi,

the fix will be included at 4.2.5

Regards

The following user(s) said Thank You: Xristoph Conrad, yves
Moderators: Piotr Garasiński
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