Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Drop down menu stops working

7 years 8 months ago
  • Robert's Avatar
    Topic Author
  • Robert
  • Offline
  • Fresh Boarder
  • Posts: 1
  • Thank you received: 0
Licenses:
JomSocial Active GURU Active

ISSUE SUMMARY:
When navigating teacher dashboard. drop down menu stops working
This issue seems to be caused by Guru. It loads some additional js scripts on that page that casues the


menu to stop working.


STEPS TO REPLICATE:
1
2
3
4
5
RESULT
EXPECTED RESULT
BROWSER

Attachments:
7 years 8 months ago
Licenses:

HI, Robert.

Thank you for contacting us and reporting this issue.
It seems it happens only at that page:
gallaghersmusic.net/members-and-student-...uthor/authorprofile/
And on the page the only additional js script that is loaded is: gallaghersmusic.net/components/com_guru/js/fileuploader.js
There are some errors in console.

I assign Guru developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 8 months ago
Licenses:

Dear Robert,

I can't access the admin page, I am redirected to front-end. Please set this option - "Turn off jquery" to "Yes", from admin Guru General Settings page.
If this is not ok, please make sure that we can access admin pages and please make sure that ftp account access is ok.

Kind Regards,
Alin

7 years 8 months ago
  • Robert's Avatar
    Topic Author
  • Robert
  • Offline
  • Fresh Boarder
  • Posts: 1
  • Thank you received: 0
Licenses:
JomSocial Active GURU Active

it is set to yes. sent you link to admin login. it was in the note of the original post

7 years 8 months ago
Licenses:

Hi Robert,

I just tested, from Teacher pages and all seems to be ok, the site menu is ok for me. Please refresh your browser cache and let me know if this issue persist.

Kind Regards,
Alin

7 years 8 months ago
  • Robert's Avatar
    Topic Author
  • Robert
  • Offline
  • Fresh Boarder
  • Posts: 1
  • Thank you received: 0
Licenses:
JomSocial Active GURU Active

Try from here gallaghersmusic.net/members-and-student-...uthor/authorprofile/

The problem is with the top menu (Yellow Members button, drop down does not work) It does not work in Firefox, Chrome or Safari. Clearing cache made no difference.

7 years 8 months ago
Licenses:

Hi Robert,

Please make sure that ftp account is ok, I tried to connect but this doesn't work. I tried to use eXplorer extension but seems that there are no rights for read/write files on your server.
Please provide us ftp access details, make sure that there are permissions for read/write files and I will debug this issue.

Kind Regards,
Alin

7 years 8 months ago
  • Robert's Avatar
    Topic Author
  • Robert
  • Offline
  • Fresh Boarder
  • Posts: 1
  • Thank you received: 0
Licenses:
JomSocial Active GURU Active

Password updated. Please try again

7 years 8 months ago
Licenses:

Hi Robert,

Please test now, I made some changes in this file - "/components/com_guru/views/guruauthor/tmpl/authorprofile.php" and now should be ok. All changes are custom changes and will not be added in the next version. Please make a back-up to this file before upgrade.

Kind Regards,
Alin

The following user(s) said Thank You: Robert
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved