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problem whit edit mypage... whit my twitter update

7 years 9 months ago
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JomSocial Active

hi , good day
have joomla 3.6 and jomsocial 4.2.4
have problem whit edit mypage... whit "my twitter update"

when setup it ... i go on blank page and dont working setup

ty for assistence

7 years 9 months ago
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  • Dimas
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Hi SIti,

I get internal server error, can you make sure fopen library is on on your server? also i need help from your sys-admin to debug and see the error log, and let me know then

cheers!

7 years 9 months ago
Licenses:
JomSocial Active

before of upgrade at 4.2... and 4.2.4 was working... i think fopen library is on server

what u want know? the error log?

ty for ur assistence

7 years 9 months ago
  • Dimas's Avatar
  • Dimas
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yes the error log, because the error when access twitter configuration is "500 Internal Server Error" hard to inspect this error..

7 years 9 months ago
Licenses:
JomSocial Active

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the file error log






ty for assistence
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7 years 9 months ago
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Hi Siti,

That is access log, what I need is error log, do you have sys-admin on your side? i suggest you ask help from them, and check the error detail after open twitter configuration.

thank you!

7 years 8 months ago
Licenses:
JomSocial Active

on my error log dont have a specific error on twitter

ty for assistence

7 years 8 months ago
  • Dimas's Avatar
  • Dimas
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Hi Siti,

Can you ask your hosting provider or sys-admin and talk with them to debug your site, and get the detail error, once you get it please let me know

thank you!

7 years 7 months ago
Licenses:
JomSocial Active

not is a server problem...

and i have last jomsocial edition and last joomla edition too now...

ty for ur assistence

7 years 6 months ago
Licenses:

HI.

Please, contact with your hosting support and ask for server error log. Every hosting has such a feature but in some cases it may be not available to the customer panel. We can't proceed further without it. Also we didn't say that a server issue - we just want to investigate this... and to do that we need server error log.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 6 months ago
Licenses:
JomSocial Active

hi Michal good day


i have on my server plesk 12 and report page of error of dominio are on the page i add here

i have extract error log whit 6 oct data... but i dont read error on twitter

can u hel me? ty

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7 years 6 months ago
Licenses:

HI.

Let Dimas take a look on this.
WE don't provide support over weekend, so he'll contact you at Monday.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 6 months ago
Licenses:
JomSocial Active

ok ty michal

7 years 6 months ago
  • Dimas's Avatar
  • Dimas
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Hi,

This issue is caused by this error "Connection reset by peer: mod_fcgid", from this apache library "mod_fcgid" .. please you try this solution stackoverflow.com/questions/12153518/con...-from-fastcgi-server

thank you!

Moderators: Piotr Garasiński
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