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Registration not going to next step

7 years 9 months ago
  • Rakesh's Avatar
    Topic Author
  • Rakesh
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  • Fresh Boarder
  • Posts: 2
  • Thank you received: 1
Licenses:
JomSocial Active Socialize Active

ISSUE SUMMARY:
When a user tries to register on the site the process will not move past the first page where the name, username, email and password are entered.

STEPS TO REPLICATE:
1Choose 'Register Now' or registration option from the 'Login' menu item.
2click on the 'Next' button at the bottom of the form.
3
4
5
RESULT Process does not progress the screen does not change and no messages are displayed to indicate the error.
EXPECTED RESULT Registration process proceeds to the next section to capture further registrant details
BROWSER Chrome

7 years 9 months ago
Licenses:

Hi, Rakesh.

Thank you for contacting us.
Please, edit your first post here and provide your site SU credentials.
Also I noticed that your registration process contains additional options - did you customized it? Or added a 3rd party extensions that influence registration process?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 9 months ago
  • Rakesh's Avatar
    Topic Author
  • Rakesh
  • Offline
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 1
Licenses:
JomSocial Active Socialize Active

Added it now, tried to change the admin url but that gives: undefined error

7 years 9 months ago
Licenses:

HI, Rakesh.

It seems that credentials are fine now.
Could you address my question:

Also I noticed that your registration process contains additional options - did you customized it? Or added a 3rd party extensions that influence registration process?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 9 months ago
  • Rakesh's Avatar
    Topic Author
  • Rakesh
  • Offline
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 1
Licenses:
JomSocial Active Socialize Active

Yes there are some 3rd party plugins, but they never gave any problem so far.

7 years 9 months ago
Licenses:

Hi, Rakesh.

Please, disable them and test registration form without them.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 9 months ago
  • Rakesh's Avatar
    Topic Author
  • Rakesh
  • Offline
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 1
Licenses:
JomSocial Active Socialize Active

After many hours digging, I found the culprit: System - jQuery Easy

It is creating a conflict with my template and JomSocial registration check (next step). I have tried many settings of the jQuery Easy plugin, but only disabling it (for that template) was what worked.

Moderators: Piotr Garasiński
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